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When to contact technical support

If you have a question, your first line of enquiry is the FAQ section of this site.

If you cannot find the answer to your question, our expert personnel are always ready to answer questions and provide technical support. The technical support service can be contacted by email or telephone.

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1st level technical support

First level support is provided by phone and email and offers:

  • answers to technical questions regarding the installation, settings and uses of Kaspersky Lab products, additional utilities, anti-virus databases and programs.
  • consultations about virus activity (symptoms of infection, malware characteristics, methods etc.)
  • information about the updating of anti-virus databases and program modules

 
PreSales Support
To help you choose the right product and any advice before purchase please call 1300 88 3456

 

Technical Support Service - Contact Kaspersky ANZ Technical Support

Telephone:

Australia:     1300 762 833

New Zealand:   0800 451 468

 

Support hours 

Monday - Friday 8:00 am - 6:00 pm AEST

Saturday 9:00 am - 5:00 pm AEST

Public Holidays 9:00am - 5:00pm AEST 

 

Email:
Email Kaspersky ANZ Consumer Support: support@kaspersky.com.au 
 
Email Kaspersky ANZ Business Support   businesssupport@kaspersky.com.au



Only email support is available for OEM products.
 

 


Extended Support

We provide the services that enterprise clients require to secure the value of their investments.

Dedicated service personnel and Kaspersky Lab certified partners help clients to optimize protection by planning, developing, implementing and supporting security solutions.

For more details please contact our sales team at sales@microbe.com.au 

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